If you need to file for bankruptcy as your only option, we're sorry to hear that. It's never fun to be at a point where this is your only option. This is also a confusing time - not only are you in a tough financial spot, there's also a lot to learn and decide on. Here, we tried to put together a few resources to help you choose and understand the process better. (more…)

We are nearing the end of the sales pitch, and the exec I’m speaking to is almost convinced. I feel it: he likes the product and likes the innovation but he has to ask; he can’t let me off the hook. He leans forward and looks me right in the eyes. And then it comes. The question. “Tell me more about your Compliance Management System.” Without a word, I reach into my bag, and grab a folder. It’s massive with hundreds of pages, all properly categorized: FDCPA, TCPA, FCRA, ECOA, GLBA, you-name-it. Here are the results of hundreds, maybe thousands of work hours. I slap it on the table, and it makes a loud noise even in this cavernous conference room. We both smile. I passed the test. (more…)

Our CEO and CTO participated in Finovate Spring's session in San Jose in May. Catch their video below and watch a live demo of our product!

"Debt sales are broken. Brokers, buyers and sellers offer books of debt that may be double- or triple-sold, lack documentation, or even be illegally originated. Some tertiary and junk debt buyers, also known as shifty "paper boys," are guilty of these violations. But leading financial institutions are also implicated in the Consumer Financial Protection Bureau's recent reports on debt sales and collection." This is how our opinion piece on American Banker starts. Interested? Read more here.  

In my past life, working for large corporations, everyone around me had a well-defined role.  There was a team in charge of the strategy, a team responsible for analytics, different set of folks who took the analysis and translated it into policy, then someone who took that and designed a product solution and wrote out a spec, a project manager that helped coordinate and, of course, the engineering team. I may have missed someone – but you get the sense.  Every six months or so, the division I was in would go through a reorg – to centralize, or to regionalize, or to better define the role of one of the teams above, or to split it into two, etc.  What drove the reorgs was rarely a change in company direction – more often than not, it was the overlap in the roles of multiple teams, or unhappiness by a subset of people about not being recognized, or being pigeonholed into a piece of the landscape that wasn’t attractive. Now that I am part of the leadership team at TrueAccord, we’ve had some conversations about the best way to split the end-to-end responsibility of building and operating a technology platform between teams of people. As I ponder this topic more and more, I am becoming convinced that there is tremendous value in keeping roles broad and multifaceted – particularly in teams where employees’ average level of work experience is less than 10 years per employee. (more…)

Are all debt collectors bad people? Far from it. Still, newspapers are filled with colorful, hard to read descriptions like this one. As we've written before, the barriers to entry into the debt collection market is too low, and enforcement is limited enough to draw people who skirt the law for profit. Debt collection can be different - friendly, targeted, frictionless and focused on financial rehabilitation. That's our vision!

April has been a busy week for us! The TrueAccord team spent time at LendIt NYC, and was covered in Credit.com (including testimonials from actual collection processes!), Money For Lunch and NerdWallet. We're proud of the interest we're getting from various publications in financial services - the debt collection revolution is starting to pick up.

Debt collections is a litigious market. Whether debt collectors sue debtors for payment, or the cottage industry of consumer advocates that evolved to sue for every technical violation, you're bound to get your day in court. Couple that with a strong Federal regulator and public scrutiny, and it's obvious why you need to learn more about regulation and how to adhere to it. If you're just starting to learn about debt collection, this free eBook will give you a first taste: Learn who regulates debt collectors Get an introduction to the relevant Federal rules Learn about the top complaints debt collectors face, and how to prevent them Ready to get an introduction? Download our eBook and learn more!

TrueAccord was built as an automated system from day one. Customer care experts handle the cases that needed special care, and teach the machine how to improve. We learned how to do that through a lot of hard work and testing, and we'd like to share some of that with you. In this free eBook, you'll: Learn about the different types of automation Read from TrueAccord's experience about the benefits of automation Read about the three keys to a successful automation project Click through and download it!  

The technical and analytical vision behind TrueAccord is to add data-driven decisions to the communication model in debt colelction. Digital communication enables better data collection, and better understanding of customer behavior patterns. We can collect and observe open, click and browsing patterns that sometimes do more to explain how to engage with a customer than explicit communication. By connecting customer behavior to their mental state, and responding to that state with corrent language, we were able to substantially increase engagement on our collection communication. (more…)