New to collections? Looking to understand the moving parts? Or maybe you're an experienced strategist looking to understand how to best use TrueAccord? Hear our Head of Business Development, Jason Hass, and Head of Client Services, Pej Azarm, talk about these important topics.

Hear our Director of Operations, Lauren Sawicki, talk about the differences between running operations for a major bank versus TrueAccord. While both are collections related, the differences can sometimes be staggering.

TrueAccord beats traditional agency performance, and does so by using a machine learning based, digital first system. Since our system learns from individual consumer behavior, it requires specific pilot design to provide the right amount of data for the algorithms to tune themselves. In this episode, our Head of Client Services and Head of Data Science discuss the optimal pilot structure to make the best use of our platform.

TrueAccord's machine learning based system handles millions of consumer interactions a month and is growing fast. In this podcast, hear our Head of Engineering Mike Higuera talk about scaling challenges, prioritizing work on bugs vs. features, and other pressing topics he's had to deal with while building our system.

Our CCO and In House Counsel discuss 2017 litigation and complaints trends for the industry in general and TrueAccord specifically. We discuss the reasons why TrueAccord's legal risk and exposure are so much smaller than the industry's average. Bonus addition: TrueAccord's CCO, Tim Collins, reviewing trends in WebRecon's January 2018 litigation and complaints trends report.

TrueAccord's system is machine learning based, but every new product type requires a little bit of tuning to beat the competition. Hear our CSO and VP of Finance in this short podcast about the Conversion Team and what it does to make sure TrueAccord stays ahead of competition.  

“I think no matter what direction you look at it from, debt collection in the United States is just broken. Because it takes consumers who want to pay, who could pay and turns them into customers that can’t,” noted TrueAccord CEO and Co-Founder Ohad Samet. As an innovator looking to fix the broken system by using data as a substitute for “draconian collection methods,” Samet’s position on this issue is expected. But it’s a position he shares with an unexpected regulatory source: CFPB Acting Director Mick Mulvaney. Read more in this link from PYMNTS.

TrueAccord beats the competition on many levels, and does that through rigorous testing and improvement. Hear a talk from our CTO Paul Lucas and Director of Product Roger Lai on our approach to experimentation. To download a transcript of this post, click here.

  We just posted our 2018 Customer Survey and the results are incredibly interesting. Consumers in debt are definitely feeling more like TrueAccord customers, giving us a Net Promoter Score of 40, a new record for us and for the industry. We have also uncovered several interesting trends in customer preferences - not new, but definitely eye opening. Click here to download the infographic summarizing our findings.

Call centers are risky: expensive to operate, experience high turnover, training and retraining are increasing overhead, and controlling calls is close to impossible because humans are fallible. In this episode, Tim Collins and Ohad Samet compare and contrast a call center based collection operation with TrueAccord's compliance management and scale: pre-written content, compliance firewall, and other solutions. To download the episode's transcript, click here.