How many times have you read this headline? How many times have you discovered something that you didn’t really know already? We wanted to change that trend because frankly, there are things we want you to know so you can enjoy them when you’re working with us.
- Easy communication: we try everything we can to not call you at inconvenient times. In fact, we’d rather get you using our online portal to negotiate easy solutions to your outstanding balances. Much like you, we lead busy lives and want to take care of bills at our own pace, when it’s the right time for us.
- No hidden fees: we are upfront about what we ask you to pay and we don’t invent fees like administration or convenience fees. We believe in transparent processes and that means that even longer payment plans that we accept will carry minimal to no additional cost from TrueAccord.
- Disputing charges: think that you were wronged? We want to hear about it. We may not be able to change the outstanding amount but we’ve been successful with getting debtors and creditors to talk and settle. If you have a valid concern, we won’t badger you with the dry letter of the law – we want to help more than just recover as much as possible, as fast as possible.