Why Don’t Customers Pay? The Top 4 Excuses Customers Make (And How To Deal With Them)

By on June 4th, 2014 in Industry Insights

In business, cash flow is king, and one of the worst things that can happen is not getting paid for services or products you already delivered (we wrote about that here ). What do you do when this happens to you? How do you get paid?

You can read why talking to your defaulted customers is important, but maybe you’re already convinced. Collecting money you’re owed is a relationship rebuilding exercise, best approached in a structured way, and sometimes is best left to expert relationship managers. When you do talk to your customers, though, you often run into excuses. They won’t blatantly say that they won’t pay you – but they have 101 reasons for not doing so now. Maybe later. Who knows?

The Top Excuses Customers Make

This is why we wrote the business owners’ manual to the top 4 excuses debtors make. TrueAccord’s expert system communicates with customers via multiple channels, and obviously we deal with excuses. This eBook will help you answer these questions and others:

  • Some people genuinely can’t pay – how do you know how’s just making excuses?
  • How do you deal with excuses in real time without getting too emotional or personal?
  • What are the most common excuses I may hear from my customers?

If you’re planning to talk to your customers and want to recover more, this free eBook is for you.