TrueAccord’s mission is to reinvent the debt collections space by delivering great consumer experiences that empower consumers to regain control of their financial health and help them to better manage their financial future. We are reinventing debt collection with data driven, personalized, digital first collections.
While technology is helping reinvent debt collection and forge a better way to communicate with consumers, not all personal interactions can, nor should be replaced. This is where our customer engagement team is making a huge impact in the process and engaging with customers to help them through a difficult time.
Meet a few of our engagement team members and hear their stories.
Meet Dean-Austin Mayor
Tell me a bit about yourself?
“I graduated from Santa Clara University in 2016, I studied psychology and music. I wanted to apply my degree to help people. The mission really attracted me to the company, it was about helping people and it was the real thing here.”
Why TrueAccord?
“After interviewing with the team, I really believed the company was focused on the idea of helping people through a tough situation. I would have the opportunity to empathize with people and give them a better experience.”
What keeps you coming back?
“The culture. Everyone works together, people are smart, the energy is very positive here. I’m exposed to working with other teams, it’s a very collaborative environment and we’re all working towards the same goal. It’s a great place to be even if I have a tough day.”
Advice for someone considering a role?
“It takes a level of compassion to have patience and understand where people are coming from, so you can understand them and work with them. But don’t take things personally, not everyone wants to work with us, so you will have to handle difficult situations. But there are so many customers that are so surprised by how nice we are and how different.”
What are the benefits like?
“They really care about the employees and provide great benefits. We also have weekly happy hours, and a culture committee that plans events.”
Meet Kelly Young
Can you tell me a bit about yourself?
“I am a bay area native, and when I moved back after college I was looking for my first job, and wanted to get experience in a growth stage startup. I was looking for a place to learn and the opportunity to grow. I was intrigued by what TrueAccord does.”
Why TrueAccord?
“The interview process was very fast and engaging. I talked to a lot of people during the interview process and it felt like people were genuine, friendly and took the time to get to know me. It seemed like a great place to work.”
What is the culture like?
“There is a culture of learning here and changing things for the better. People are constantly coming up with new ideas and better ways of doing things. It’s great to be part of a company where I can see my ideas come to life.”
“Everyone is really smart here, they work hard, but there is a great work/life balance. We are focused and prioritize what needs to be done, and when faced with a difficult situation or challenge we come together as a team.”
“It’s a great place to gain experience and grow with the company, this role is a chance to get in on the ground floor. I’ve seen a lot of agents move to other roles, growth is definitely a huge thing here.”
What is the role like?
“It’s challenging but rewarding, we are helping people in difficult situations. A lot of consumers have been in debt multiple times and have dealt with traditional agencies, so they don’t expect us to be there to help, but that is exactly what we do.”
What are the benefits like?
“It’s a great office in downtown SOMA, open space, standing desks, great snacks, lunches, dog-friendly. We also have weekly themed happy hours on Wednesdays, a nice way to break up the week and have fun.”
Meet Serena Cabrera
Tell me a bit about yourself?
“Originally I’m from LA. I graduated from Berkeley and really liked the Bay Area and wanted to stay here. A friend referred me in, and I didn’t know much about the company, but then I researched, umm debt collection, I was skeptical. But once I talked to everyone and learned about the way TrueAccord is really trying to change the industry, I took the leap.”
Why TrueAccord?
“It was the people that really made me want to come here, everyone was friendly and open, and there were great benefits.”
What’s the Culture Like?”
“It’s a very open culture of bringing up questions and ideas and everyone collaborates. I was learning a lot, and everyone was very supportive.”
What keeps you coming back?
“It’s a great place to learn, this has given me the opportunity to be in tech. I’m still trying to figure out what I want to do, and there are great people here to learn from and have exposure to other departments and mobility. I’m interested in UX, and my manager is very supportive and I get to talk to Shannon (head of UX and content) and learn what she does.”
Advice for someone coming here?
“Don’t be afraid to share your ideas and ask questions, and you have access to everyone here, so it’s a great place to take advantage of that and to have your voice heard.”
What is it like to talk to customers?
“It feels good to help people and to be able to give them a different experience than they have with other agencies. It’s important to empathize with each customer, everyone has a unique situation.”
Join our growing team!