Watch the full recording here, or read on to learn more about this webinar.
Poor customer experience. Compliance challenges. Reputational risk. These are some of the factors that have prevented lending organizations – from areas as diverse as Fintech, utilities, service organizations, property management, telecommunications, and more – from investing in debt collections.
But ongoing financial uncertainty has led many of these organizations to seek innovative approaches to improve consumer financial health and solvency. And in contrast to traditional collections methodologies, digital debt collection offers the promise of a superior consumer experience that drives engagement, results, and ultimately brand loyalty.
How should companies new to digital collections get started? On January 28, TrueAccord hosted a webinar to tackle this timely question. Our featured guest was Jan Hansson (Vice President Debt Collection, Klarna), a veteran of the debt collections space. Jan has decades of operating experience in collections, including leadership roles within Klarna for the past 12 years.
In this webinar, Jan spoke with Ohad Samet (Co-founder and CEO, TrueAccord) about Klarna’s journey into digital debt collection. They discussed the transformational impact that digital collections have delivered for Klarna, particularly around consumer experience and loyalty — and share advice for other organizations looking to embark on a similar journey.