TrueAccord Offers Buy Now, Pay Later Clients the Opportunity to Improve Repayment Success

By on July 6th, 2021 in Industry Insights, Product and Technology
TrueAccord Blog

If you aren’t familiar with Buy Now, Pay Later (BNPL) yet, it’s a safe bet that you will be soon. The service, which allows consumers to split a purchase into several payments over a set period of time, has been popular in other countries and has been gaining traction in the U.S. 

To quantify the growth in BNPL use, a February 2021 survey conducted by The Strawhecker Group (TSG) of more than 1,500 U.S. consumers found that nearly two in five (39%) had used a BNPL service and predicted that BNPL volume will double by 2025. A separate March 2021 survey by The Ascent found that 56% of U.S. consumers have used a BNPL service, a nearly 50% increase from July 2020. 

This type of payment plan, offered by BNPL companies, has clearly caught on with consumers, leading to rapid growth (in some cases 200% or more year-over-year in 2020) for the main players.

So why do consumers love this offering? The question should be, why wouldn’t they? 

  1. The service performs like a short-term credit card, with generally no interest or fees due, unless the consumer misses or is late on a payment. 
  2. It’s simple and convenient to use when shopping online, with payment offers prominently displayed at checkout. 

It’s easy to see why consumers would opt for a more flexible, pay-over-time purchase option. After trying BNPL, users tend to like it and become repeat customers – TSG’s research found that nine out of ten people who have used BNPL found it reliable and that 85% of consumers plan to continue using it. TSG’s research also confirmed that the option to buy now and pay later tends to make people spend more than they would otherwise, potentially outside of their budget. BNPL will continue to be an attractive payment option for consumers, especially if it’s eventually integrated into in-person retail transactions, and the need for consumer education will grow. 

As a digital debt collection company, TrueAccord helps clients collect on unpaid debts, but is equally committed to helping consumers achieve long-term financial fitness and stability. TrueAccord works with many BNPL customers who for one reason or another did not meet the terms of the payment plan and ended up in collections by helping them understand their debt, offering flexible repayment options and educating on smart borrowing and spending. TrueAccord aims to usher BNPL consumers through and out of debt while delivering the best possible experience, and it’s that collaboration that will lead to better business for BNPL providers and better financial outcomes for consumers.

If you’re interested in learning about BNPL service providers and our work, check out our recent webinars co-hosted with Klarna and Affirm.

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