Why all business owners should embrace automated debt collection

By on December 20th, 2018 in Industry Insights
TrueAccord Blog

Whether you own a small startup or multi-national organization, you will always be looking to increase the amount of money coming into the company.

One area that many companies can quickly improve is their debt collection. For years, businesses have done things in-house or relied on traditional collection agencies that use outdated and ineffective methods.

However, a digital revolution has taken place and all that is changing. Now, data-driven collection agencies, such as TrueAccord, provide a much more efficient process that is safer, brings in more money and improves customer retention.

But that’s not all… here’s why all business owners should embrace automated debt collection.

Improved success rate

Ultimately, businesses want to recover money that is owed to them. However, the methods implemented by legacy collection agencies and in-house teams are nowhere near as efficient as using an automated debt collection service. That’s because modern, digitally-focused agencies utilize machine-learning and AI to provide a highly-personalized experience for the customer that produces far greater results. TrueAccord, for example, personalizes its automated communications by evaluating individual debtors and providing a service that works with them and not against. For example, we’re able to figure out which email subject lines best capture the customer’s attention and which call-to-action buttons drive the highest number of click-throughs. Our data, design and UX-driven approach leads to increased recovery rates and improved customer retention.

Less bloat

It doesn’t matter how big your company is, chasing debt can be a frustrating task, taking up man-power that could be better used elsewhere. Making calls, sending emails and processing payments all eat into office time. Depending on the amount of cash owed, you may even be considering hiring and training a customer care team to deal with debtors. However, this takes a considerable amount of time and money to put in place, which few companies can afford. Automated debt collection removes the need for additional hires and frees up employees’ time to work on other tasks. By automating communication and payments, you will be streamlining the whole process and keeping the number of staff at its most efficient. Furthermore, automated communication is highly scalable. More than 90% of TrueAccord’s customer interaction is through automated communication. That means each of our care agents handle more than 10,000 cases compared to the industry average of just 800.

Better compliance

The ever-changing rules and regulations surrounding debt collection can be tough to master. Violations can result in hefty fines that many companies simply can’t afford. Embracing automated debt collection can dramatically cut your risk of falling foul of the Consumer Financial Protection Bureau (CFPB) thanks to its code-driven compliance. When the rules do change, easy modifications to the algorithm keeps the process on the right side of the law. TrueAccord even uses pre-written content for its communications which, not only increases engagement, but also keeps it compliant. Our legal team gives each piece of content a final read to make sure our automated communication matches up to the latest CFPB standards.

More cost effective

Implementing an automated debt collection service will be the most cost effective method of recovering money owed to you. As previously mentioned, the success rate is far higher but did you also know that the overall costs are much lower? Digital debt collection agencies can provide a much more customer-friendly approach thanks to its highly-personalized service. This leads to far higher customer retention and, ultimately, more money coming in from the client in the long run.

There are plenty of reasons why a customer may be in debt, but all business owners want to recover money owed to them. As the above examples show, every business could improve their cash flow if they embrace automated debt collection. Getting started is an extremely simple process and the benefits are tremendous. If you’re ready to start using automated debt collection, get in touch with us today.

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Which debt collection tools should you be utilizing?

By on December 19th, 2018 in Industry Insights
TrueAccord Blog

When you’re looking to retrieve as much money from your debtor as possible, you should be using the best debt collection tools available.

But for a long time, businesses have been relying on archaic recovery methods to reclaim money owed to them. Threatening letters and phone calls are normal, but neither are productive or effective in the digital communication age.

A data-driven, machine-learning revolution has taken place that has optimized the process for both creditor and debtor. But which of the new debt collection tools should you be utilizing? Let’s take a look…

Code-driven compliance emails

When it comes to contacting debtors, every telephone call can be a compliance risk. Even those aware of the rules can be driven by human error or emotions into making a costly mistake. However, digital debt collection agencies are now conducting communications via code-driven emails that are helping businesses stay the right side of the law. At TrueAccord, for example, we make sure our pre-written communications are checked thoroughly by a team of lawyers before they are sent to any clients. This assures predictable, legally safe communications. Additionally, when the rules and regulations change (which they do quite regularly) we can simply edit our code to bring all new communications in line. The benefits are a much reduced compliance risk that removes the age-old issue of human error or emotion from the equation.

Data-analyzed communications

Increasing liquidation percentages is the main aim of every cash recovery process. So it’s important to know that, when it comes to debt collection, the way we speak to customers can be the difference between retrieving everything or nothing. That’s why one of the most powerful debt collection tools currently available is data-analyzed communications. TrueAccord is constantly testing and reviewing the ways we speak to customers to help create more engaging content. For example, we were able to raise our click-through rates by 50% with one simple change aided by data analysis. All the call-to-action buttons on our emails to debtors once read “Pay Now”. However, after realizing that customers reacted differently depending on what stage of the debt lifecycle they were on, we changed some of the CTA buttons to “View my statement”. This minor alteration lead to a huge leap in the amount of people clicking through and actively engaging with their debt.

Creditor dashboards

Any business owner will tell you that being owed money is incredibly frustrating. Companies live and die on their cash flow and when that stagnates it can be detrimental (even fatal) to the business. Knowing where you are in the cash recovery process can give you some peace of mind, but many traditional collection agencies only offer monthly remittance reports or the odd catch-up. However, modern digital debt collectors are able to offer creditor dashboards which are updated multiple times throughout the day. From here, you will be able to check payment information, account statuses, activity metrics and a whole lot more. Businesses can then use the information provided to start planning for the future, making decisions based on up-to-date information. TrueAccord’s dashboard is even optimized for mobile to provide easy-to-read data wherever you are.

Personalized payment plans

People fall into debt for a variety of reasons. They may have lost their job, simply forgotten a payment or had an unexpected life event turn their world upside down.  For that reason, using a cookie cutter repayment plan is simply not going to be the most efficient means of debt recovery. That’s why a data-driven personalized payment plan should be one of your essential debt collection tools. TrueAccord’s machine learning-based system analyzes the debtor’s situation against a massive amount of data to come up with a payment scheme that works best for the customer. The process is far more understanding and flexible to the customers’ needs and we see payment plan breakage that is far, far lower than the legacy agencies offer.

For decades, traditional debt collection agencies have been using call center and letter-based communications to get debtors to pay up. The method is ineffective, costly and a compliance risk at every stage. FinTech startups such as TrueAccord have now introduced debt collection tools that are revolutionizing the industry making it more personable and efficient. Make use of these latest weapons and recover more of the debt owed to you.

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Our CEO’s talk for TrueAccord’s 2018 Holiday party

By on December 18th, 2018 in Industry Insights
TrueAccord Blog

Welcome, everyone, to our annual Holiday party. I’m so happy to see so many faces, people who’ve joined us this last year and people who’ve been part of the team for a few years now.

We’ve grown in so many ways as a company, and I want to take this time to thank all of you for your hard work.

I also want to tell you a story.

Lately I’ve been binge watching Chef’s Table on Netflix. I get inspired by people talking about their passion, so even though I’m not much of a cook, I love hearing others talk about cooking.

I watched it for a while and started noticing that there were episodes that left me inspired and ones that didn’t. And after some reflection, I realized the ones that didn’t inspire me were the ones with a glitzy success story focused on one lone genius figuring it all out on his own.

The chefs that inspired me were the ones who faced adversity. They experienced grief. They took time to figure things out. Their episodes showed their family, and friends, and coworkers —of people spending time, together.

Because it does take a village to build something great—a great restaurant, a great company. It takes a community. And the stories we tell about how we got here and what’s coming next matter. A lot.

When we started this journey five years ago, we had a simple story. We wanted to use technology to change debt collection.

Over the years, we grew. We added more people. We added more voices. Our story changed with the people who joined, because each person has added his or her own perspective.

With time, we realized that we have a bigger role to play than we first thought. We are not just about a great customer experience. We do much more than that.

We meet people at some of the worst times of their lives and we offer them a different story about debt, one that doesn’t rely on shame and guilt to collect.

We lead with empathy. We listen. We respect who they are, and where they come from. This is as important, if not more, as giving them the payment plan they were looking for.

What you do here, at our company, makes a difference to those people. We are entering 2019 with almost [redacted] consumers in our system. We [redacted] in a single year.

Everyone’s noticing. We even inspire traditional collectors to do things differently, from using our language to using new technologies.

Most of all, our customers are noticing—like [redacted], who wrote to us, saying “Your emails and messages were kind, understanding and indicative of the truth—which is that I’m a good person who fell on hard times, and was too scared, afraid and stuck to know what to do… You never gave up on me, and so when I could, I did everything I could to create a way to work with you to pay back my debt.”

We are writing this story together as we go, rewriting pain into hope and despair into inspiration.

Which leads me to you. To all of us.

I started having dinners this year because I was trying to figure out what makes a company great to work at after the first hundred people have joined—what attracts the type of people that makes work enjoyable.

This question led me back to empathy and our ability to listen to one another. To weave our stories together as we build something great.

All of us: those who had to grow up fast and those who took time to figure things out. Those who had sheltered lives and those who had to literally fight for their lives.

Those that faced rejection. Those that struggled to be accepted. Those who overcame adversity. Those who have failed, and yet still get up. And those who won. All of us.

Look around you. This is your team. This is your company. This is your story. What you choose to add to it may forever alter its nature.

The recent graduates thinking about their career paths. The seasoned veterans who joined to make us even greater. Everyone in between. It does take a village to build what we’ve built.

Now, I don’t know what the future holds. I think 2019 is going to be a great year. I think we’re going to continue to face adversity and win, again. I think we are going to expand our reach like never before.

No matter what we do, it’s going to be a great story. I can’t wait to hear your part of it as the year unfolds.

To where we’ve been, and where we’re going—together! Cheers to 2019.

Just Freaking Own It Already: Being a Woman of Color with Impostor Syndrome

By on December 17th, 2018 in Industry Insights
TrueAccord Blog

Originally published on LinkedIn by our Director of PMO, Antonia Wong.

This week I was an attendee and speaker at InsideARM’s inaugural Women in Consumer Finance conference in Baltimore, Maryland. My panel was called  Just Freaking Own it Already and we each shared a story about our experience with Impostor Syndrome.  

If you’ve ever had moments of self-doubt or bouts of Impostor Syndrome then what I am about to share will sound familiar.  Impostor Syndrome is that nagging feeling that at any moment your boss will tap you on the shoulder and admit they’ve made a mistake by putting you in the role. It’s the inner voice that convinces you that your role should have gone to someone else…perhaps someone more capable. Yep, that’s the feeling, and it can affect even the most competent and confident people.  I have experienced these feelings both as a woman and as a person of color.

Throughout my career, there have been instances where I’ve felt like an outsider. Feeling like the odd one out can be uncomfortable, but it doesn’t mean you don’t belong there. Impostor Syndrome can actually inspire and motivate once you figure out how to harness it.  Several years ago, I was hired at an international firm based in San Francisco. I was beyond excited and so ready to crush it. After about a month or so I could tell my colleagues really liked my work, but something was off. I didn’t feel fully accepted and I couldn’t figure out why. Once I started to pay attention, I noticed subtle hints that my “look” didn’t fit the status quo. I was unaware I had a “look”. Suddenly, I felt different. Like, the wrong kind of different. I wasn’t one of them and they knew it before I did. I was an Impostor. During my time there, people consistently commented on my hair and a managing partner even joked one day that my curly hair looked like party hair. Another person said people probably wouldn’t mess with me because I wore hoop earrings. I was called “exotic-looking” and also asked if I was born in the US. A different managing partner warned me of a parasite that “a lot of Asian people have.”

In my attempt to be taken seriously and not miss opportunities I did something that today’s me deeply regrets. I started to change. I began straightening my hair. My hoops changed to studs. I swapped out my bold lipstick for something more subtle and stuck to a muted palette for clothing. I even spoke differently. First I did this for interviews, then for meetings, and then it was like I had split myself in two. I had convinced myself that I was still me (on the weekends). I didn’t want to change. I just didn’t know how to adapt and frankly I had nobody to ask. It took some years to realize that my real opportunity was just freaking owning it already and being unapologetic about who I actually am- why should I be the one to adapt?  My experience as a woman of color in corporate America isn’t unique and being authentic has allowed me to hear others’ stories and understand the work it will take from each of us to shift things.

So how do we do it? What I have learned is that we need representation, strong representation, of everyone at every level. You have to see it to be it. When people feel included they are better to work with. Here are 5 tips:

  1. Be authentic. It is easier said than done, but it will always be the right thing to do. When you let your light shine you give others permission to do the same.
  2. Be the person at work that inspires courage and has a reputation for being effective and keeping it real.
  3. Mentor the junior women and men in your company, it doesn’t have to be formal.  Give feedback, encourage them to level up, find ways to give them access to opportunities and make time to advocate for their success. Find someone to do this for you too.
  4. Make a pact with yourself to never bring your talents and your gifts to a company that doesn’t allow you to be you. When I was promoted to Director of Project Management, I had a moment of self-doubt that quickly course corrected. I had had a no-nonsense reputation for getting things done and after the promotion thought to myself: I’m an executive now, I should probably be more chill. My CEO noticed me dialing it back and promptly gave me feedback. He said “We gave you this role because of your personality, not in spite of it.”  I work for a company that not only allows me to be me, they demand it. When you’re looking for your next role, do your research, ask questions, look at their c-suite team and board members to make sure there is representation, read reviews, ask for their Diversity & Inclusion initiatives, ask how they will help people grow. If they can’t answer these questions, it’s not the right place for you.
  5. Networking: It can be much more than small talk and random Linkedin adds. Networking is a great way to get inspiration, guidance, mentorship, future jobs, public speaking engagements, and other opportunities. Put yourself out there in the spirit of growth, development, and sometimes free drinks.

Antonia Wong is the Director of Project Management and the Diversity and Inclusion Chair at TrueAccord in San Francisco, CA. twitter: @toniacaponia | linkedin: /antoniawong/

Debt Collection market predictions for 2019

By on December 13th, 2018 in Industry Insights
TrueAccord Blog

What does the future hold? We don’t own a crystal ball but we work with some deep thinkers with decades of experience, who’ve been watching this industry evolve over the years. Tim Collins (CCO), Sheila Monroe (COO), and Kelly Knepper-Stephens (VP of Legal) shared their predictions and expectations as we go into 2019 and what we all need to think about.

Read our 2018 predictions here.

Credit cycle downturn leading to bad behavior

Many financial institutions are predicting a downturn in 2019, which will prove to be the year’s biggest macro trend impacting behavior across the board. While several creditors already started tightening their underwriting criteria, almost none have sufficiently adapted their collections practices to take advantage of new technologies and will have to scale call center servicing as more consumers default. With the increase in roll rates and bad debt, creditors will be tempted to turn to old habits and increase aggressive calling tactics while they struggle to adapt to our now digital-first world.

The new BCFP rule isn’t a big surprise

We have been expecting the new debt collection rule ever since the process started in 2013. Now with the confirmation of Kathy Kraninger as the new Director of the Bureau of Consumer Protection we may see the rule sometime early next year. The journey has been long and the scope of the rule changed multiple times, and some have hypothesized that the new administration may impact the content of the proposed rule. When the NPR comes out next year we however expect it to be very similar to the Bureau’s outline of the proposal presented in 2016. We expect the focus on disclosures, limitations on contact frequency, and some support for new communication channels that will fall short of a litigation-proof formula.

The NPR won’t be the only law passed impacting debt collection

Consumer complaints are forcing both sides of the aisle in the House and Senate to try and pass legislation to update the TCPA and empower not only the FCC but the BCFP and FTC to bring the robocalling crisis to a swift conclusion. The TRACED Act is the latest but won’t be the last and provides for criminal and increased civil penalties. These changes will make legitimate businesses pause calling to make sure they are not included and could be a field day for plaintiff lawyers.

Litigation to remain roughly the same as in 2018

The BCFP will publish a new rule and the FCC may engage in more enforcement activity but we do not expect anything to impact litigation activity in the debt collection market. Legal theories may change, one statue may be slightly over-represented vs. the others but overall numbers will not change much. The plaintiff attorney/collection agency game will continue to look more like a cybersecurity firm’s bug bounty program than courtroom drama, and we think it’s time to treat it as such and move on.

Robocalling increases exponentially

In 2018 we had a robo-call task force that impacted right party contact across the board as it swept collection calls together with spam calls. We don’t see this trend subsiding, but in fact increasing. With a record 5.1 billion robocalls made in October and technology is going to simplify the work of spammers for a long time before it catches up with blocking them, and the increased illicit activity will continue to encourage broad stroke prevention measures that are certain to continue hurting collection calls and RPC. Adding to that, financial institutions continue to adopt digital communication channels and the rise of digital-only “neobanks” will continue to educate consumers against using their phone. The combined effect will underline the continued crisis in phone-based collection efforts.

Increased use of technology to contact consumers

When TrueAccord was started in 2013, digital communication and AI were rarely heard of in debt collection. This was completely reversed in 2018 as these two topics have been frequently discussed. We expect 2019 to be a breakout year when more creditors and collectors will adopt multiple channels including chat, email, IVR, and texting, all driven by AI, to improve contact rates. Technology has matured as well as the industry’s interest and clients’ demands. We will be tracking those solutions and the market’s reaction to them as they scale.

M&A activity to increase dramatically

The new BCFP rule and robocall blocking activities will put tremendous pressure on small and medium agencies. Coupled with major creditors reducing their agency network, and new technologies requiring a large upfront investment, we expect further consolidation in the debt collection market. While prices may remain higher than they used to be, we expect more small and medium agencies to offer themselves up as owners worry about increased uncertainty and mounting costs. The deep-pocketed shall rule the segment.

Overall, we expect an eventful, challenging, and incredibly interesting 2019. We look forward to meeting with peers in upcoming events and discussing these developments as we see them unfold through the year.

5 tips for startups looking to work with debt collectors

By on December 12th, 2018 in Industry Insights
TrueAccord Blog

As the owner of a startup, you know a non-paying customer can have a serious impact on your cash flow. Getting the money owed can be a tricky task, which is where debt collectors could be beneficial to you.But if you have never used a collection agency before, you may not know where to start.

To help you in your search, here are 5 tips for startups looking to work with debt collectors…

1.   Exhaust your options first

No business owner wants to get debt collectors involved. In an ideal world, all your customers would pay on time without the need for calls and reminders. Unfortunately, that’s just not realistic. Customers come up with all manner of excuses as to why they can’t pay and, as a startup, you need to break through those. But before you get a third party involved, it’s important you exhaust all of your options. Dealing with the situation on your own could be the most cost-effective method of retrieving your money. Develop a structured escalation process for your business as a way to oil the debt collection process. Of course, no matter how hard you push, some clients will continue to push back, which is when you need the help of a debt collection service.

2.   Check their reputation

Your startup’s branding and reputation is one of the most important factors when it comes to determining future success. So, when you’re hiring a debt collection service, think of them as an extension of your company. The way they behave is going to reflect positively or negatively on your business. Do extensive research on the reputation of any debt collector you are thinking of using. If you get the decision wrong, you could end up with an agency that repels customers, damages your brand, and possibly lands you in legal hot water. However, using a trusted third party such as TrueAccord can actually help to increase client retention and improve brand perception. Don’t let a second-rate debt collection agency ruin it with poor service.

3.   Understand your client

As an entrepreneur, you will probably understand your client deeply. It’s important that the collection agency you choose understands them too. Many collection services deal with the process in a one-size-fits-all manner. However, you will see more return when you choose a firm that understands how your clients work. TrueAccord uses innovative machine learn to analyze consumer behavior, leading to a fuller understanding of clients’ quirks and preferences. From there, we know the optimal way of communicating with each debtor and which repayment packages they are most likely to accept. That’s why we have anywhere between a 50% to 500% better collection performance than our competition.

4.   Know the process

Before you hire a debt collection agency, you should have a good understanding of their processes. You need to know what will be expected of you and what information you need to provide. Typically this will include information on the debtor, so make sure you keep all this information well-organized and easy to find. You should also understand how the company will behave during the collection process. Ensure the agency you are going to work with will be able to provide you with full control and visibility over client interactions. If they are unwilling to show you their client interactions then this should serve as a red flag and you should stay well clear.

5.   Review the costs

For any startup, cash flow is going to be integral to success. You should make sure to optimize the debt collection process to increase the amount of money that comes in from your debtors. The key to maximizing your returns is choosing a collection agency that is both successful and cost effective. Speak to any agency you are working with and make sure you understand their charges. Different agencies work with different contracts so it’s important you get to grips with the fees before handing over your business. Lowering your costs and increasing the money coming in is the best way to turn this tricky time into something positive.

Bottom line: Tips for startups looking to work with debt collectors

Hiring a debt collection agency can be a daunting task for a startup business. You are effectively trusting a third party with your reputation during a highly delicate period.

Get the wrong agency and it could end up damaging your business. However, get the right one and your startup could receive the cash it is owed with its reputation as good as ever.

One-month in, parenthood in TrueAccord

By on December 11th, 2018 in Industry Insights
TrueAccord Blog

Written by our Principal Engineer, Lev Waisberg

5 months ago I joined TrueAccord, a Series-B FinTech Startup with ~120 diverse employees that is focused on changing the Debt Collection industry with emphasis on helping people get out of their debt.

I’ve joined as Principal Engineer to a small, energized Engineering Group in the middle of a process of expansion (~10 people since I joined) with many important and exciting engineering projects happening all around.

I’ve also joined the company while having a 6-month pregnant wife at home, expecting my first born baby. So I was being very careful choosing a new workplace that will suit my needs during such a meaningful and exciting life-event.

I’m so happy I made the right choice.

From the moment I joined, I’ve been exposed to other parents and parents-to-be, going through their employment with the company and seeing the support and respect the company has for parenthood. For example, it was great to see we have a lactation room for the new moms in need.

When needed to go on pregnancy-related medical appointments or birth classes, I got the support I needed.

When time got close to birth, my manager discussed how I would like to use the generous 12-weeks paternity leave (competitive with big companies in the Valley like Google and Facebook). When I said I’ll probably take 2 weeks right away and save the rest for later next year, I got his full support with a simple request: “Just text me when you think it’s coming, I’ll handle the rest”.

As contractions started, I slacked my manager with the following simple message, and got the following response:

Later on, looking at our #eng channel, I saw the following:

And got flooded with love and congratulation messages:

Transitioning back to work was as smooth as I can ever expect – giving me time to adjust, to ramp up and to consume the amount of coffee needed.

When discussing my paternity leave and requesting to book a flight to my homeland (Israel) with my newborn, I got all the support and approval one could expect.

And lastly, my wonderful peers have been as excited to take a glimpse of my baby pictures as they are to receive my professional advice.

It’s now been a month since my baby girl was born and I decided to write this blog, why you might ask?

First, to say THANK YOU to TrueAccord, for being an ideal work-place for new parents and giving me all the support I could’ve asked for.

Second, so maybe, just maybe, the next kick-ass TrueAccordian is reading this right now and get another reason to join our awesome team.

TrueAccord wins a Healthy Mothers Workplace Award

By on December 10th, 2018 in Industry Insights
TrueAccord Blog

We’re happy to say we won a Silver Award in the Healthy Mother Workplace Awards by Legal Aid At Work.

Our Senior Director of HR, Laurina Phillip Muglia, had the following to say: “People live in the real world. They have families, bills, commutes and a finite amount of time each day. We recognize that our people need the flexibility to balance their priorities in different ways at different times. Having that flexibility is foundational to our success, it creates kind of a background vibe that with all the pressures of a startup, we don’t have to fret about having time for our families.”

We appreciate the recognition, and will continue working to improve our work environment (including our lactation room) to support parents.

Debt collection for past due rent: pros and cons

By on December 6th, 2018 in Industry Insights
TrueAccord Blog

Recovering rent from a tenant can be a headache for any landlord. You can try every play in the book but, sometimes, they just don’t want to pay up.

At this point you might be considering a debt collection agency to get paid for the rent owed to you. But is that a wise idea?

Let’s take a look at the pros and cons of using debt collection for past due rent.

Pros

Reduces hassle

Whether you’re a full-time landlord or renting your house for extra cash, you’re bound to be extremely busy. Hiring a debt collection agency reduces the time put into chasing tenants. This will free you up to work on your other projects. Furthermore, landlord-tenant relationships can sour in these types of situations. Using an agency will limit the contact you have with them — saving you a load of stress.

Better expertise

There’s no one-size-fits-all process to debt collection. What might be effective for one debtor might not work for another. A debt collection agency should use the best method possible for getting the money from your renters. TrueAccord, for example, uses algorithmic machine learning to analyze consumer behaviour. This helps us to personalize our service leading to far higher debt collection rates than our competitors, and learn from consumer behaviour so we’ll get better over time, even if we start without any knowledge of your product or service.

Legally safer

Debt recovery is a complicated process and not one we are subjected to on a day-to-day basis. You may not know the laws inside out and you don’t want to put yourself into legal hot water by making demands you aren’t allowed to make. Collection agencies are in the business and will have a far greater knowledge of the ever changing rules on the topic. Remember to always pick a company that takes this part of the process seriously. Our machine-based approach provides much better collection compliance than others thanks to its predictability, real-time monitoring and easy auditability.

Collects money

Ultimately, the main benefit of hiring a debt collector is getting paid. It can be a tough decision to hire a debt collector, especially if you have come to know and like your tenants. But, at the end of the day, you have fulfilled your end of the contract and the tenants need to do the same. Using a debt collection service can be the least messy way around getting the money owed to you.

 

Cons

May damage reputation

As a landlord, your business could live or die on its reputation. If you hire the wrong collection agency you could do serious harm to your good name. It’s important to realize there are unscrupulous collectors out there and to mitigate for that. Do your research to find a company that delivers a great consumer experience. Remember, you are hiring a third party company to deal directly with your clients. You should always take you time to do background research whenever this is the situation.

May lose tenant

You should be prepared for the fact that if you work with a debt collector, you may lose your tenants. This could get pretty costly if you can’t find someone to fill the now empty accommodation. However, this doesn’t have to be the case. Finding a debt collector, such as TrueAccord, that works with the consumer to help them out of financial difficulty could save you. We aim to make our communication informative, actionable, and compassionate. This reflects much better on you, and could help the tenant become financially stable.

Could be expensive

Debt collection agencies can be expensive, which is why many landlords choose to chase the payment themselves. However, this is rarely a cost-effective or productive use of your time. Instead, you should look for a debt collection agency that works for you. Furthermore, we can offer a lower fee than other companies with a better chance of retaining your tenant. Overall, it’s the easiest way to bring in the most amount of money for the lowest costs and much better priced than hiring your own accounts receivable clerk.

Bottom line: Using debt collection for past due rent

Using debt collection for past due rent is a tough decision for any landlord. There are plenty of positives, but you also need to consider the negatives.

Picking the right debt collection agency is the best way to reduce the negatives. Speak to TrueAccord today to find out how we can help you recover your past due rent.

What’s Client Success at TrueAccord?

By on December 5th, 2018 in Industry Insights
TrueAccord Blog

Client Success works with our clients big and small to on-board them, tune collection performance, exchange data and find opportunities to experiment. In this short podcast, our Senior Director of Client Success, Pej Azarm, talks to our CEO about his function and how it works with clients.